Häufig gestellte Fragen - FAQ
Orders & Purchasing
Can I cancel or change my order?
Can I cancel or change my order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes can happen. If you would like to change details such as the delivery address or phone number, please contact our customer service as soon as possible. Here is what to do:
- Contact us by email or via our contact form.
- Have your order number ready.
- Changes cannot be guaranteed after 24 hours, as orders are processed quickly.
How can I track my order?
How can I track my order?
You can track your order using the link in the shipping confirmation email. This includes a tracking number as well as a direct link to the shipping service provider's website. Alternatively, you can log in to your customer account, navigate to My Orders, and access the tracking link there.
What do I do if there's a problem with my order?
What do I do if there's a problem with my order?
If there is a problem with your order, please contact our customer service team as soon as possible via email or the contact form on our website. Please have your order number and a brief description of the issue ready so that we can assist you quickly.
I haven't received all the items from my order – what now?
I haven't received all the items from my order – what now?
If items are missing, please first check your shipping confirmation email – sometimes items are sent in separate packages. If all items should have arrived together or you are unsure, please contact us with your order number. We will resolve this for you as quickly as possible.
Returns & Exchanges
What is your return policy?
What is your return policy?
We offer a 30-day return guarantee for most products. Items must be in their original condition, unused, and with the complete original packaging. Further details on returnable products can be found on our return policy page.
How do I initiate a return?
How do I initiate a return?
To initiate a return, contact our support team with your order number and the reason for the return. We will then send you detailed instructions, including the return address.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, an exchange is possible for most products within 30 days of receipt. Simply let us know which item you would like to exchange it for, and we will guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we have received your returned item, processing usually takes 5–7 business days. Refunds will be issued to your original payment method, or the exchange item will be shipped immediately.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3–5 business days after your order has been processed. In total, you can expect your order within 7–10 business days. Delivery times may vary depending on your location and the selected shipping method.
Do you offer express shipping?
Do you offer express shipping?
Yes, we offer express shipping options at checkout. Delivery times for these services are shorter – typically 1–3 business days after processing. Additional charges may apply.
Can I still change my delivery address after placing an order?
Can I still change my delivery address after placing an order?
If your order has not yet been processed, you can contact our support team to update your shipping address. Once the order has been shipped, it is unfortunately no longer possible to make any changes.
Was your question not included?
Then send us a message directly and we will respond as soon as possible!